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Refund & Return Policy

Simple returns for total peace of mind. At vergerdat.com, we stand behind the quality of our products. If your purchase isn’t exactly what you expected, we offer a straightforward 30-day return window to make things right.

1. The 30-Day Guarantee

You have 30 calendar days from the day your package arrives at your door to request a return.

  • Eligible Situations: Received a defective item? Wrong product in the box? Or simply changed your mind? We’ve got you covered.

  • The Golden Rule: To be eligible for a full refund, items must be in their original condition—unworn, unused, with all tags attached, and in the original packaging.

2. How to Start a Return

We’ve kept the process digital and direct:

  1. Email Us: Send a note to [email protected] with your Order Number and a brief reason for the return (attach photos if the item is damaged).

  2. Approval: Our team will review your request within 24 hours.

  3. Ship It: Once approved, we will provide the return address and instructions.

    • Note: For defects or shipping errors, we provide a prepaid return label. For "change of mind" returns, shipping costs are the responsibility of the customer.

3. Rapid Refunds

We don't believe in making you wait for your money.

  • Inspection: Once your return reaches our facility, we inspect it within 1–2 business days.

  • Payout: If approved, your refund is triggered immediately to your original payment method.

  • Bank Time: While we process it fast, please allow 7–15 business days for your bank or credit card issuer to reflect the credit in your account.

4. Easy Exchanges

Found a different model or color you'd prefer?

  • The Swap: Follow the return process above and let us know your preferred exchange item.

  • Zero Fees: We do not charge restocking or handling fees for exchanges. We want you to get the perfect product.

5. Cancellations

  • Pre-Shipment: If you need to cancel, email us immediately. If the order hasn't left our warehouse, you get a 100% instant refund.

  • Post-Shipment: If the item is already in transit, please follow the standard return process once it arrives.

Return Logistics

  • Email: [email protected]

  • Return Address: KAMPUNG PANGKAL KALONG, 16450 KETEREH, KELANTAN, MALAYSIA

Last Updated: April 27, 2026